Hello, I have an issue with the Google calendar synchronisation. Everything was correctly set up and working. Now when creating new events, it's not being inserted in Google Calendar. Checking Google Cloud platform, the error metrics are increasing. Can you help ?

Hello, thanks for your feedback. My concern is that it works sometimes. So I suppose the connection is ok. Are you perhaps aware of any Google query limitations ? For example, we entered new events from today to end of December and the events have been synced in Google till November while in Amelia, they are till December.

Hello,

I think there is a misunderstanding. We are creating all entries in Amelia on our website but not all are synced to Google Calendar when recorded them in Amelia ? Which is annoying since Google Calendar is used to have a view on all slots. So this is only a one way issue. From Amelia to Google Calendar. We need to make sure that all events created in Amelia are correctly synchronized to Google Calendar. Another question, is there a way to align the synchronization from Amelia to Google Calendar. I mean clicking on a single sync button in Amelia to make sure that everything is in Google Calendar ? 

Thanks for your feedback

Hello Uros,

I come back to you. We have made several tests. 

1/ First test was ok. I have registered in Amelia the Event "Test piscine Oscar du 16/09 au 31/12". Everything is ok till Dec 31st in Amelia and Google.

2/ Second registration (event called Le spa privatif Saphir Étoilé "Découverte" de 10h à 13h (2pers) 199€) not ok. It has to be registered till end of October. In Amelia, it's well registered, in Google Calendar, it's registered till October 6th included. Afterwards nothing. Exemple event with (ID: 2293) is in Amelia not in Google. 

Please check directly in attached capture. 

Hello Uros,

Same issue this morning. I have been able to register one event in Amelia (daily recurrence) and it has been sync in Google (from Oct 2nd to Oct 31st). I have tried to create a new event - corresponding to another offer with a different price (same date, timeslot & recurrence). This one is created in Amelia but not in Google. 

Is there some kind of limitation ? From Amelia side ? From Google side ? We really need to fix this since it's the issue that blocks us to put the website online for our customer. Thanks

Hello Uros, 

Thanks for your action on this. But issue still remains. Please see attached picture. After I uploaded your file, I have created an event (with recurence) till end of october. This is well registered in Google. But when creating another event, it starts to register in Google but stops after a few days (and not till end of october as requested). I have uploaded the file you sent but here the issue is related to Events created and stop synchrosing with Google after a certain quantity created.

On the capture sent, you should have 3 events a day. On October 5th, I have only two. Third one is not created in Google. And so one for the next days.

Hello Uros, thank you. This is a very important one. This is even the main reason why we choose to use your plugin. We needed a google synchronisation since our customer handles the bookings as from his google calendar.

We plan to go live this week. I cross the fingers ;)

Hello Uros, yes we moved it to another temporary dns here it is https://solucio-dev1.be/l0gocta

Thanks for your help

Waouw Uros we are nearly there ! Great improvement. I noticed one thing. I dont know why but on a specific day (October 27th), the event created is set on 2 hours time instead of 3 hours as the others. Do you know if something can impact it ? I attach a capture. Thanks !

Uros,

Issue persists :( I have created events. They are in Amelia, not synced in Google. Please find a video showing you the issue :

In addition to the issues in the last comment, since this morning update, I can't duplicate anymore, nothing is saved... :(

Hello,

Unfortunately no. Please see the video. I'm afraid for my poor english in this one, I hope you understand the three issues. I really hope to have it working. I don't know what to say to my customer since we are now in a hurry for the go live of the website :(

Hello, I really appreciate your effort but time is consuming and I don't know what to say to my customer. Will you be able to help on this ? I have updated Amelia with last files and I have still three issues (and at least two major). Please can you quickly give me an update ? Do you need FTP access ? Thanks

It's not working. I will uninstall, and install again. I keep you informed in a few minutes. If not working, I will make another video you show it to you.

I confirm that it's still not working. Please find below all the steps I make. I have used another browser (firefox), cache has been deleted as well as cookies, history, etc. The plugin has been uninstalled and installed again using a ftp connection.

Hello Uros, have you any progress I might communicate towards my customer ? Time is really against us, we have constraints (hosting termination for the current old website) We need to have our new one live asap. Thanks for your feedback.

Hello,

Duplication issue is resolved. Thank you for that ! I tested also the Google Sync and it seems to be ok as well. Which would be wonderful. Have you managed to change to something for this ? 

Remains the issue when trying to change the date on the different price ranges (when I duplicate an event). It was working for 5 or 6 duplication then I wasn't able to update the dates anymore on the next duplications. This is a minor issue but can you keep a focus on this ? In order to have new date on dynamic price range, I have to create new ranged (instead of modifying the date). 

Thanks a lot for your support !

Can you just confirm you did something for the Google sync ? Since it's a highly needed feature from our side, we need to make sure it will keep working. Thank you

Hello,

I have made more tests. This is better but I had still one (and only one) event that has not been added to Google Calendar. Indeed, I tried to add a daily event for all days in December. Only the one on December 11th has not been synchronized with Google. 

You mentioned that this could be caused by a timeout issue. Could you please clarify what happens in such cases? Does Amelia have a system to retry or handle the situation when a timeout occurs, and the event is not synced with Google Calendar but is still present in Amelia? Is there no possibility to have a "general" synchronisation button in Amelia to check that everything is aligned ?

Our main request is to have something 100% synchronized with Google.

Thank you for your help!