Hi Juan, 

Thanks for reaching out to us. This is actually how Amelia works by default. If you have one employee assigned to multiple services and the timeslot is already booked for service 1, the same timeslot would be available for other services, since this is a different service. You would need to have two different employees, each one assigned to each service and when an appointment is booked for a particular timeslot, it wont be shown as visible. Of course, because the only employee who is working on that service is already booked.

I hope that makes sense.

Hi Juan,

Apologies for the confusion, I might haven't understood properly. You are right, if there is one employee assigned to multiple services and there is a booking for one particular timeslot for service 1, other customers won't be able to book the same timeslot since the employee is already busy working on that timeslot. The reason why they were able to book the same timeslot is probably because a service has a maximum capacity set to 2 or more and the option "Allow booking below minimum capacity: " is turned on in Appointment settings. This will allow your customers to book the same timeslot multiple times until the maximum capacity is reached. So, you want to double check this.

Hi Juan,

Even if the option " Allow booking below minimum capacity" is turned on, when minimum and maximum capacity is set to 1, your customers wont be able to book the same timeslots. I guess the best option would be to provide the WP admin credentials, so I can log in and try to reproduce the use case. 

Hi Juan,

Thanks for the video. On the second preview, I'm noticing that those appointments are booked as part of a package. Notice this information -

For example, Roel booked an appointment that is a part of package 4 JetPack Flight. If you click to manage this package, it only has one service, but this service has these employees assigned 

Its the same for the other package "4 Flyboard Flights". There is just one service, but all of these employees are assigned 

It looks like they've managed to book the appointment through the customer panel, since this option is not available on the front end, as per your video. 

Poznan is assigned to "Flightboard" and "JetPack" in employee settings, and those services are a part of packages for which the customer has the appointment booked for.

Hi Juan,

Apologies for the delayed answer. I took some time to reproduce the use case on our local server, but I couldn't reproduce it. It's true that the customer shouldn't be able to book the same employee for the same timeslot (just like they couldn't when booking a standard service), but I've tested with the previous versions as well, and different customers couldn't select the same timeslot when they choose an employee who is already booked. I was informed that we've had an issue with timeslots when they are rescheduled or canceled, was this timeslot canceled previously, perhaps? 

Hi Juan,

I doubt so, the caching issues are usually related to the booking form not showing properly on the front end page. As far as I understand, this was the only use case when this happened? Of course, as per your video, I saw that now it's not possible to book the same timeslot with the same employee.

Hello Juan,

As Stefan is out of the office, I will fill in for him.

The option that was enabled was made to ensure that the WC orders were made and the booking in Amelia has been created. Even if Amelia plugn is updated, this option will still be enabled.

is there any option for customers to make and appointment and don't proceed with the payment?

Can you please elaborate on this question and I will assist you with this?

Looking forward to your reply.

Hello Juan,

Understand, for that purpose, you will have to remove the rule in WooCommerce on the Amelia/Settings/Payments page where it is stated that "Failed" or similar statuses in WooCommerce will create a booking in Amelia.

Please let me know if you have any other questions.