We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi,
Here is my problem:
- I have one employee who is assigned to a service that customers can book anytime during his working hours (which include Tuesdays from 6 pm to 9pm)
- That same employee is also assigned to a special event that will happen every Tuesday from 6pm to 9pm in October. There has not been any customer booking for that event yet.
- I see that customers can still book the service with this employee on Tuesday evenings in October despite the employee being assigned to this special event.
How can I solve this problem?
Thank you and best regards,
Pierre-Marie
Hello there,
Thank you for reaching out to us.
When an employee is added to an event then it should not be available for services. We have tested this and we can not replicate this on our end. Please send us a couple of screenshots of the settings and the URL of that page.
Looking forward to your reply.
Kind Regards,
Marko Davidovic [email protected]
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Hi Marko,
Sorry, my bad. I had not properly assigned that employee to the event.
Thank you,
Pierre-Marie
Hello again,
You are most welcome, and we are glad if we were able to help you and should you have any further inquiries, we kindly request that you open separate tickets for each question and we will gladly help you there. We wish you all the best and hope you have a wonderful day ahead.
Kind Regards,
Marko Davidovic [email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, floor plans, choropleth maps, and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables