Hello,

If you don't see the Activation Tab in the main plugin settings, it means that you have the Lite plugin version installed.

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Please follow the steps explained here, 

it is a step-by-step explanation of how you can safely remove the Lite version and install + activate the Full version.

Let us know how it goes and if you have any questions.

Hello,

We had a couple of users with this issue after updating.

It seems it is a cache issue which happens on specific sites and/or user's browser.

Can you please purge all cache of your Site, and also purche cache of your browser, then try again, let us know if that solves the issue?

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If that does not help, please provide me the URL to the Site and a temporary WP-admin (administrator) user for your website where this happens along with FTP Credentials, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. 

We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties. 

You can write credentials here just make sure to mark the reply as private and nobody can see them except us.

Hi joaquin,

Just following up on this. I hope the issue got resolved in the meantime.

If you are still seeing the issue, we will be here to help, so please don't hesitate to let us know.

Thank you.

Hi joaquin,

I am delighted to hear that this has been resolved. Thank you for letting us know. Anything else that we could assist with, please don't hesitate to create new tickets.

Have a great day!