Hello there,

Thank you for reaching out to us.

When you have several questions or issues please open a new ticket, and we will help you there. In that way, issues and questions that are related to different subjects will be in separate tickets so other customers or our support agents can find them easily. 

Our policy is to have one issue or question per ticket because of the reasons that are described already.

Thank you for understanding. 

1. In the pro-option, there is cart option. So this allows multiple services to be booked at the same time right? - This allows you to book several appointments in one go and to pay for all of them at once. You can read more about it on this link https://wpamelia.com/configuring-payments/#cart

2. Is there an option where we can connect a button on any page to directly add an item/booking straight to the cart? - No, it does not work like that. They all must be booked on one booking form.

3. Also, for the packages option, can a customer buy a package with finite set number of bookings and can they book and modify any of those bookings under the package? - No, when you create a package you set the number of appointment that they can book and you set the price for package and what services are included. You can read more about it on this link https://wpamelia.com/packages/

4. Can we create different tiers of packages and can customer upgrade or downgrade their packages? - No, unfortunately, currently this feature is not available in Amelia. This would be some sort of membership feature and we do not have such option built in.

Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will gladly help you there. Our policy is to have one issue or question per ticket.

We wish you all the best and hope you have a wonderful day ahead.