We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #3710074
Provider details error
Closed

Comments

  • Ludiwine started the conversation
    August 22, 2024 at 5:06pm

    Hello,

    I'm currently on the free version on Amelia, I'm testing it before purchasing but I have an issue, I can't access to the provider details in the settings.

    I have an error in the console:

    TypeError: Cannot read properties of undefined (reading 'forEach') on /wp-content/plugins/ameliabooking/public/js/chunks/amelia-booking-settings-38784448214bd5d54955.js

    the error seems to be here: 

    e.employeeInfo.employee.weekDayList.forEach(function(e)

    Is it not possible to access to the provider details with the free version ?

    Thanks


  •  1,677
    Uroš replied
    August 23, 2024 at 12:42pm

    Hello,

    Thank you for reaching out to us.

    Can you please try to reinstall the Amelia plugin on your website and then if that does not resolve this issue, please provide me a temporary WP-admin (administrator) user for your site where this happens, so we can log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. 

    We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties. 

    You can write credentials here just check PRIVATE Reply so nobody can see them except us.

    Looking forward to your reply.

    Kind Regards, 

    Uros Jovanovic
    [email protected]

    Rate my support

    Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/

    wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs

    Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community

    You can try wpDataTables add-ons before purchasing on these sandbox sites:

    Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables