We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi,
Since Yesterday, the amelia shortcuts doesn't work anymore, means the events were not showed on the webseite. When I deactivate Elementor Pro, Amelia works. In the past it used to be fine.
I reinstalled Elementor Pro and Amelia (both latest version). But still the same problem.
Hi,
After 6 hours of investigation, the problem was in the Google Tag Manager!?!
It works fine now.
Kind regards,
Marco
Hi Marco,
Thanks for reaching out to us. Not sure what is your configuration, but I would rather say that this is an issue with the caching plugin. Usually, in most cases, when the event lists (booking forms) are not visible on the front end is because of the conflict with the caching plugin. So far, we haven't had reported issues with the Google Tag Manager.
Kind Regards,
Stefan Petrov
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
that‘s what I thought too. But the cache plugin was disabled.
I configured yesterday the google tag manager (on google website) for Google Consent Mode v2.
Then the problem starts
I did almost everything on wp backend activating/deactivating plugins. Nothing works. This morning I deactivated the Tag for gcm, and amelia with elementor pro worked again.
Very strange.
Best,
Marco
Hi Marco,
Strange, indeed, but i'm not familiar with this conflict. Honestly, Google Tag Manager is not that used compared to the other plugins, but I suppose that the issue can only be on Elementor, as well. You've mentioned that if Elementor is deactivated, then Amelia works? I suppose you need GTM enabled?
Kind Regards,
Stefan Petrov
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables