We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Dear Amelia Team,
I have been using Amelia for a long time, and so far, everything has worked perfectly. Unfortunately, the integration with Google Calendar has recently stopped working. While available time slots are displayed correctly, newly booked appointments are no longer being synced with Google Calendar.
Please assist me with this issue.
Thank you very much and best regards, Timo Kirsten
Hi Timo,
Thanks for reaching out to us. There is an option in integration settings called "Maximum Number Of Events Returned". Please try increasing this number to a higher value and it should show more events on the Google Calendar. Please note that you need to enable "remove busy slots" first in order to able to increase this number.
Please, let me know if it works.
Kind Regards,
Stefan Petrov
[email protected]
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Hi!
Please help fast!
I just increased the value to 200 and it didn't work. Now no one can book an appointment at all!
Therefore I decreased it back to 50 and booking still doesn't work. What happened here? I didn't change anything else.
(Two websites - same thing!)
Attached files: Bildschirmfoto 2024-08-23 um 08.23.00.png
Hi Timo,
Just tested the booking on your website. It does work properly, I've managed to book the appointment
Perhaps, you can provide the WP admin credentials so I can log in and test this.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
Kind Regards,
Stefan Petrov
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
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Hi there!
I tried it several times, changing the value between 50 and 100 and I can't get the booking to work. I also tried to book an appointment on different browsers. There is no way for our customers to book an appointment.
Hi Timo,
Just tried one more time. The booking is working properly, as per the screenshot. This shouldn't be related to the Google Calendar integration option at all
Kind Regards,
Stefan Petrov
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
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Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
I got your booking and my wife also tried it and succeeded while booking. So it seems to be something with my computer.
BUT: I'm still missing the appointment being transferred to my Google calendar even though I incresed the max. Number of Events to 200. Can you help me with that? It is the same problem with both websites I use and it occured instantly at the same time while working great for years ...
I will provide you the credentials shortly per mail ...
Thank you!
Hi Timo,
Well, i can log in and take a better look when you provide the WP admin credentials. You can provide them here (username, password, and URL of the website) just make sure that the reply is marked as private and nobody can see it except us.
Kind Regards,
Stefan Petrov
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
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Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hi Stefan!
Thank you for your effort but it still doesn't work in our Google calendar ... what am I doing wrong?
Hi Timo,
Can you please share the Google Calendar access so i can double-check that as well?
Kind Regards,
Stefan Petrov
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
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Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hi Timo,
Thanks again, I've managed to get the access now. It looks like it's working properly now. The issue was that your default appointment status is set to pending, but the option "insert pending appointments" was not enabled in Google Calendar integration. So, I've booked a test appointment with your employee for Sep 25, and it's visible on the Google Calendar, as it should.
Feel free to test again and let me know if it works.
Kind Regards,
Stefan Petrov
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables