Hello Duval,

Thank you for reaching out to us.

An issue with email notifications could be caused by several reasons:

1. Your hosting provider is blocking all 3rd party settings and only allowing their SMTP (or other) settings.
2. Your website has a PHP version of less than 7.
3. The credentials are not correct.
4. There's something else blocking the notifications from being sent.
5. If you're using Gmail, please check out this article for detailed setup instructions.

Please check these points, and let me know if you were able to resolve the issue. If you're still not able to resolve the issue, we'll need to remote into your website and see what's going on.

Hello Duval,

Thank you for the update on this.

Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. 

We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties. 

You can write credentials here just check PRIVATE Reply so nobody can see them except us.

Hello Duval,

Can you please let me know what the URL of your website is?

Looking forward to your reply.

Hello Duval,

Can you please let me know what the URL of the admin page is as this does not work:

https://duvalnicolas.fr/wp-admin/

Looking forward to your reply.

Hello Duval,

Thank you for the update on this.

Please test it out now and let me know if it works or not.

Looking forward to your reply.

Hello Duval,

I can see that you have an older version of the Amelia plugin.

Can you please update the plugin to the latest version (7.7.1), test it out, and let me know if it works or not?

Looking forward to your reply

Hello Duval,

Glad to hear that the issue has been resolved.

I will have this ticket closed now.