When I try to make any booking through our Amelia 2.0 reservation form using mail "[email protected]" (which is a valid mail), it fails - I can go through the whole reservation process, but in the end, when I press "Potvrdit reservaci" (Confirm the Booking), it only reloads and the reservation does not get confirmed....
Thanks for reaching out to us. Just tried to register this email on your booking form and apparently, I can see the "Slim application error" in the dev console. That is strange since I was able to book with the different email
May I ask for the credentials again? Looks like the credentials from the previous tickets are not working.
Thanks for the credentials. Apparently, this is what I was able to find in dev console. It looks like the issue is related to Stripe Connect. While I'm investigating with developers further, I've noticed that the Stripe is not enabled at all in Payment settings.
Well, for some reason, it recognizes that the issue is related to Stripe Connect, without Stripe enabled. Let me forward this to the developers so they can investigate a bit more.
I will get back to you as soon as I have more information.
Thank you again for your patience and understanding.
The user with this email has the type 'admin' in the database. This should not happen even if you book while logged in as admin, but for now, change the type to 'customer' and it should work fine.
Hello!
When I try to make any booking through our Amelia 2.0 reservation form using mail "[email protected]" (which is a valid mail), it fails - I can go through the whole reservation process, but in the end, when I press "Potvrdit reservaci" (Confirm the Booking), it only reloads and the reservation does not get confirmed....
Tomáš
Hi Tomáš,
Thanks for reaching out to us. Just tried to register this email on your booking form and apparently, I can see the "Slim application error" in the dev console. That is strange since I was able to book with the different email
May I ask for the credentials again? Looks like the credentials from the previous tickets are not working.
Kind Regards,
Stefan Petrov
[email protected]
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Hi Tomas,
Thanks for the credentials. Apparently, this is what I was able to find in dev console. It looks like the issue is related to Stripe Connect. While I'm investigating with developers further, I've noticed that the Stripe is not enabled at all in Payment settings.
Was it enabled previously or?
Kind Regards,
Stefan Petrov
[email protected]
Rate my support
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Hello Stefan,
I am not sure - we were never really using it, but maybe couple years ago, we probably tested the solution? I am not sure...
Tomáš
Hi Tomas,
Well, for some reason, it recognizes that the issue is related to Stripe Connect, without Stripe enabled. Let me forward this to the developers so they can investigate a bit more.
I will get back to you as soon as I have more information.
Thank you again for your patience and understanding.
Kind Regards,
Stefan Petrov
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hi Tomas,
The user with this email has the type 'admin' in the database. This should not happen even if you book while logged in as admin, but for now, change the type to 'customer' and it should work fine.
Kind Regards,
Stefan Petrov
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Where in the DB can we see the customers? I can see a lot of databases, but none contains users as you attached...
Attached files: db.PNG
Hi Tomáš,
It's located in wp_amelia_users. Your prefix is different, but the name is wp_amelia_users.
Kind Regards,
Stefan Petrov
[email protected]
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Thank you Stefan, it worked! You can close the ticket 😊
Tomáš
Awesome, thanks for the feedback.
If you have any other questions, please open a new ticket and we will gladly help you there.
Have a nice day!
Kind Regards,
Stefan Petrov
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables