We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Does my local workstation domain count towards licensing. I use my workstation for pre-production development.
Hi Jim,
Basically, for any Staging or LocalHost Site, you are not obligated to activate your licence on those kind of 'test/development site versions'.
For example, if you get a 'Standard' licence which only has one Domain at a time for activation - you can manually install the Plugin by downloading it from the TMS Storeaccount;
and you can manually keep it updated on LocalHost ( or Staging/Dev Site version).
So you should only activate it on a Live/production version of your Site.
And you can, of course, also switch the activated domain for any licence.
- If you need to switch domains at any time;
You can either log in the 'old domain's' website WP-Admin, go to our Plugin settings/Activation, and hit "deactivate" button there;
And go to the new site, log in our Plugin there, in the Activation settings just paste your Purchase Code, and the licence will be switched to that domain.
Or, you can deactivate the domain through your Store Account like this :
In our store you can go to "My Licenses" and click on the "Manage Domains" button:
From there, you will be able to deactivate the old domain (while it's still active), and then simply activate the new domain in wpDataTables settings/Activation, once you move the site.
If your Sites would all be under the same domain as sub-sites - we have unlimited sub-sites on the licences for activation ( for all licence plans).
If you still haven't purchased the Premium licence, I just wanted to point out that you can try wpDataTables before purchasing on our sandbox Demo sites ( you can find links for the main plugin Demo, as well as add-on Demos, in my signature);
and there is a 15-day money-back guarantee period, so if you purchase the plugin, you can safely fully test it out, and if it doesn't fit your needs you can request and receive a refund in that period. ( same goes for all plugins and add-ons)
Let me know if you have any additional questions.
Kind Regards,
Miloš Jovanović
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables