We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi,
I have a cleaning business & I am currently setting up on the amelia wordpress booking tool.
I have areas that my cleaners do not service & I want to know when a customer is entering an address or postcode that is not within my service area it will stop them continuing with the booking?
I wanting to eliminate the need to send cancellation of bookings & have to issue refunds.
If anyone has a solution to this it would be greatly appreciated.
Cheers :)
Hello there,
Thank you for reaching out to us.
Unfortunately, currently this feature is not available in Amelia. There is no option that will stop customer to book for any reason in Amelia. So what you want is not possible with Amelia I'm afraid.
Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will gladly help you there.
We wish you all the best and hope you have a wonderful day ahead.
Kind Regards,
Marko Davidovic [email protected]
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