Hi Jeremy,

Thanks for reaching out to us. Looking at your booking form, I can see that you have the online payment method enabled, but I'm not sure which one (probably Stripe)? Have you checked the keys, API credentials? In most cases, the issue is related to the wrong credentials used for the online payment methods.

Hi Jeremy,

In that case, please provide the WP admin credentials so I can log in and take a better look.

We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties. 

You can write credentials here just check PRIVATE Reply so nobody can see them except us.

Hi Jeremy,

Apologies for the delayed answer, I took some time to test. Apparently, the PayPal option is working properly, but Stripe has a loading/waiting symbol because of the Zip option. 

This only happens when you are testing the Stripe but when you go "live" it will not require you to enter the zip code unless you are from Canada or US. 

This is the quote from their documentation:

"Note that ZIP and postal code validation depends on your customer’s billing country. Use our international test cards to experiment with other postal code formats"

if your customers are from Canada, they would need to enter the Zip code as well when booking. 

Hi Jeremy,

I'm not sure if they have a phone number, but you can reach out to them here. I've just tried both test and production and it doesn't work for some reason. Let me know once they reply, I will continue the investigation with the developers.

Hi Jeremy,

I understand and apologize again for the prolonged troubleshooting. I've just forwarded this to the developers, for further troubleshooting. I wasn't able to find the root cause even with the test Stripe account.

I will get back to you as soon as I have feedback. 

Hi Jeremy,

Would you be able to provide us with a Staging site, along with WP-admin (Administrator) user,  FTP credentials and the database access ( Either link with credentials for PHPMyAdmin or Hosting Panel),  so our developers can debug the plugin, and see what's going on? 

Alternatively, you can try a new event list shortcode. 

It's a bit different view, so Stripe should work differently.

Hi Jeremy,

Apparently, the issue was related to Captcha. After disabling this, there is no infinite loading, but it shows error when testing with the test card only. So, customers should be able to book with real credit cards now. 

Customers would need to solve captcha now, at least until you configure your website to use invisible recaptcha. 

Hi Jeremy,

No problem, i hope everything is fine. The square workaround would work too. Apologies for taking too long to troubleshoot, but great to see that the booking is working for now.

Should you notice any other issues or if you have a general question regarding the other topics, feel free to open a new ticket and we will kindly provide assistance there.