We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #3706065
Issues with WooCommerce integration / Amelia Booking Status Updates
Closed

Comments

  •  6
    Giam started the conversation
    August 16, 2024 at 3:42am

    Dear Support Team,

    I’m experiencing issues with how Amelia handles booking status updates in relation to order statuses in WooCommerce.

    Issue 1: When an order is under the "Pending Payment" status, Amelia correctly creates a booking with a "Pending" status. However, if the order status is manually changed to "Processing" or "Completed," the Amelia booking remains in the "Pending" status and does not update to "Approved" as expected.

    Issue 2: When an order is automatically updated to "Processing" or "Completed" after a successful credit card payment, the corresponding Amelia booking still remains in the "Pending" status instead of updating to "Approved."

    What Works Fine: If an order is placed on "On Hold" status, Amelia creates a booking with a "Pending" status. When the order is subsequently changed to "Processing" or "Completed," Amelia correctly updates the booking to "Approved" status. There is no issue with this scenario.

    Could you please assist in resolving these issues so that Amelia updates the booking status to "Approved" when the order status changes to "Processing" or "Completed"?

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    This is my woocommerce payment settings

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    Thank you for your attention to this matter.

    Best regards,
    Giam

  •  1,706
    Uroš replied
    August 17, 2024 at 8:57am

    Hello Giam,

    I can see this ticket related to this issue.

    I will respond to it as soon as possible.

    Thank you for your patience.

    Kind Regards, 

    Uros Jovanovic
    [email protected]

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