We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
I just add a new user to wordpress and set his role to Amelia manager, his email is totally new to wordpress so there should not have double role issue, but when he trying to use Amelia, it keep showing "Oops! You don't have permission to manage plugins.", what should I do with it? Thanks
Hi Nail Jolly,
Thanks for reaching out to us. Well, the Amelia Manager user role doesn't have all the permissions that an Admin has, so I'm not sure what you wanted to edit. For example - The “Amelia Manager” role has almost the same permissions as an “Administrator” role but with a few important differences. A manager is allowed to hide but not delete anything; a manager cannot customize the front-end look of the plugin and doesn’t have access to the WordPress settings.
For any changes in the backend and general "control" over the WordPress settings, we certainly recommend the admin user role. You can find more information regarding the user roles on this link.
Kind Regards,
Stefan Petrov
[email protected]
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