We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
I have been making some test bookings and a single real paid booking using Amelia on a website I have created for my client. The paid booking is confirmed and payment has been received by Stripe.
I hoped I would receive confirmation emails for each booking (paid and otherwise) but have yet to see any coming through. I tried a different sending email (a gmail account) and changed the settings for SMPT but still no joy. I tried a test email and got an error message. The test notification email only worked because I changed the mail service back to WP mail. I'm sure that I am missing something obvious here, but I just can see what to try next. I'm trying work this out before I ask my client to user her new business email which will be also be a gmail address. She is opening for business in the next few days and I am eager to sort this out as quickly as possible. Hope you can help. Thanks!
Hi Mark,
Thanks for reaching out to us. Im sure that this issue is related to the email setup. Even if you have SMTP protocol configured, there are two reasons why the email notifications fail. The first one is because the credentials are not correct, and the second one is because of the hosting-related issues. The way to test the notifications is to try sending a test email like you did, and in the dev console, there is usually a message pointing out the issue. Have you followed the instructions from this link?
Make sure that the configuration is correct, if it still doesn't work, then I would have to ask for the credentials so I can log in to take a better look.
Kind Regards,
Stefan Petrov
[email protected]
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Hi Stefan
Thanks for getting back to me!
I will go through the process again using a gmail email address as a test and I will double check the credentials. I thought I had followed the instructions but after a long day at the computer, you never know... If I'm still having problems I will reach back out to you.
Many thanks, Mark
HI Mark,
Completely understand, it's always good to double-check. Please, let me know if it works and if you still have issues, I can log in to take a better look.
Kind Regards,
Stefan Petrov
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables