We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #3705775
License Activation
Closed

Comments

  • Jason started the conversation
    August 15, 2024 at 2:57pm

    We took this site over from another user.  He had originally purchased the wpdatatables license.  The renewal is coming up so we purchased a new license.

    I tried to deactivate the current license to activate the new license.  Upon selecting the deactivate button I get the error "Error! unable to deactivate plugin.  Please try again later."

    After refreshing the page I get an activation box.  I entered our new license code and now get the error "Error! You have reached maximum number of registered domains."

  •   Miloš replied privately
  • Jason replied
    August 19, 2024 at 1:11pm

    Thanks Milos.  Still having the issue.  Things I have tried.

    1. Added your code to  to line 1059 with no luck

    2. Also added your code to line 1164 with no luck

    3. Deactivated every plugin with no luck

    4. Removed SSL from site and tried to activate the license with no luck

    I am still getting an error deactivating the old license before trying to add the new license.  I browsed the database in hopes to see a license I could remove and readd and didn't find anything.

    Thank you again for your time!

  •   Miloš replied privately
  • Jason replied
    August 20, 2024 at 9:51pm

    Milos, 

    Thank you so much for such in-depth instructions.  Downgrading to 3.5 worked.  I will now upgrade the plugin.  

    Thank you for all of your help!  

    Jason

  •   Miloš replied privately
  • Jason replied
    August 23, 2024 at 11:55am

    Milos,

    Thank you again.  I will post a positive comment.

    Jason

  •   Miloš replied privately