We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hello there,
I’m a hypnotherapist and my clients’ treatments must all begin with an initial consultation ahead of any other type of treatment. How do I set this up please? My site lists every type of treatment I offer, in order that clients can book further sessions, but I’m hoping for a way ‘force’ clients to ensure their first booking is for an initial consultation? Can a pop-up be added to say something like ‘is this your first appointment? If so, all clients must book an initial consultation as their first appointment? Or do you have another solution to this at all please? Thanks so much for any help you can provide. In addition, I’d also like to know if there’s a way of offering the client to select between online or face to face at the point of booking? Ideally without me having to duplicate every session I provide and specify whether it’s online or face to face? Thanks!!
Hi Jennifer,
Thanks for reaching out to us. . Looking at your use case, you would need something like a mandatory booking, but unfortunately, Amelia currently doesn't have this option. Customers can book an initial appointment, but this wont make it mandatory to book the other appointments. I'm thinking of the Package feature, but I'm sure if this fits your needs, since when a customer buys a package, he also needs to make the appointments for that package, and this is where you have the option to make the appointments mandatory. You can add a custom message, though, by adding custom fields. Using the custom fields you can inform them regarding the bookings.
As for the online vs. face-to-face appointments, the difference is that you can add the zoom links for online bookings, whether for the "on site" meetings, this is already configured by default. (there is no dedicated method or option to differentiate these two).
I hope it helps.
Kind Regards,
Stefan Petrov
[email protected]
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Hi Stefan,
Thank you so much for your response. Just one more question please:
Is it possible to link notifications to a service, so if they book one service they receive a particular confirmation notification and if they book another they receive a different one?
If this is possible, how can it be acheived please?
Thanks!
Hi Jennifer,
Yes, but you would need to create a new custom notifications and then assign them to particular service/s. In notifications tabs, you will find this option to create new notifications
Kind Regards,
Stefan Petrov
[email protected]
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Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Thank you so much Stefan! You have been incredibly helpful, thank you.
Hi Jennifer,
Stefan is out of the office so I will step in for him. We are glad to hear that Stefan has helped you and that all is fine now and should you have any further inquiries, we kindly request that you open separate tickets for each question and we will gladly help you there.
We wish you all the best and hope you have a wonderful day ahead.
Kind Regards,
Marko Davidovic [email protected]
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Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, floor plans, choropleth maps, and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables