We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Whenever myself or a guest loads the page, Amelia doesn't load at all, it only shows an empty space.
I tried testing it a separate post.. .. loads in Google chrome (sometimes)
i've tried checking for conflicts between other plugins too.
Hi T\'Saun,
Thanks for reaching out to us. Have you tried disabling the caching plugin? It 99 percent of the cases, it's the caching plugin that is creating a conflict with Amelia, and thus the booking form is not displayed properly?
Kind Regards,
Stefan Petrov
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hey Stefan,
Disabling the plugin didn't work. I'm using the Elementor Pro builder.
Originally, I placed the short code within a tab widget but after recreating the page using the default WordPress builder, I was able to view the categories in Amelia.
https://cocobayresort.com/book-your-extras-old
https://cocobayresort.com/book-your-extras
Do you usually have issues with Elementor ?
Hi T\'Saun,
Indeed, just recently stumbled upon the issues with the shortcode when a page is created with the tab widget. Apparently, it's the order issue, it only saves the last order of shortcodes created. This has been already forwarded to the developers and it will be fixed in future updates.
Apologies for the inconvenience.
Kind Regards,
Stefan Petrov
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables