We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hello, I have configured notifications but my customer receives nothing when booking with WP amelia, yet if I test, I receive as a customer the confirmation email but the company does not receive the registration. Can you please help me?
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Hi Gladys,
Thanks for reaching out to us. The email settings that we usually recommend are SMTP settings, but there are a couple of options. These are the settings that we usually recommend -
Please, try changing the email settings to these parameters and let me know if it works.
Kind Regards,
Stefan Petrov
[email protected]
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