Attendees who have cancelled their registration of an event (either because they have clicked the cancellation link [%event_cancel_url%] in their Event Booked notification or if an admin has cancelled their attendendance on their behalf), are still receiving Event Reminder notification emails. Can we prevent those attendees who have cancelled their attendance to NOT receive an Event Reminder notification email?
Attached is a screenshot showing the red X's of those attendees who have cancelled their registration however all of these attendees are still receiving our reminder notifications.
Scheduled messages are sent only if there's an existing event the message is related to and if the appointment is in the Approved status. So, in short - if the eveny is canceled the cron won't trigger an email, and if the appointment is deleted, a 2-week after the appointment follow-up email won't be sent.
Thanks for your response, Uroš. The problem is that users who are not in the 'approved' status are still receiving notifications/messages. I do not want those users to receive notifications, however they are receiving notifications even after they have cancelled their attendance.
Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
Attendees who have cancelled their registration of an event (either because they have clicked the cancellation link [%event_cancel_url%] in their Event Booked notification or if an admin has cancelled their attendendance on their behalf), are still receiving Event Reminder notification emails. Can we prevent those attendees who have cancelled their attendance to NOT receive an Event Reminder notification email?
Attached is a screenshot showing the red X's of those attendees who have cancelled their registration however all of these attendees are still receiving our reminder notifications.
Hello Dan,
Thank you for reaching out to us.
Scheduled messages are sent only if there's an existing event the message is related to and if the appointment is in the Approved status. So, in short - if the eveny is canceled the cron won't trigger an email, and if the appointment is deleted, a 2-week after the appointment follow-up email won't be sent.
Kind Regards,
Uros Jovanovic
[email protected]
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wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Thanks for your response, Uroš. The problem is that users who are not in the 'approved' status are still receiving notifications/messages. I do not want those users to receive notifications, however they are receiving notifications even after they have cancelled their attendance.
Hello Dan,
Thank you for the update on this.
Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hello Dan,
Thank you for the credentials.
I can see that you are using an older version of the Amelia plugin.
Can you please update the plugin to the latest version (7.7.1), test it out, and let me know if it works or not?
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
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Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hello Dan,
Do you want me to do this for you?
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
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wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hello Dan,
The owner of the license needs to send us an email to [email protected] from the email that was used during the purchase of the plugin.
The content should be that he/she agrees the ownership be transferred and indicates to which email we should change it.
When we see that email, we will make the transfer of the email address and we will reply to the email to notify the change.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables