When clients book a session with us through Amelia, we send a welcome email. The welcome email stopped being sent today. I tried testing it and in the back end, hitting "Send Test Email" works fine for all our notifications, except the Welcome email. When I reduce the length of the Welcome email to about 540 characters, it sends the test. When it's more than that, it doesn't send. It's an odd problem - hoping you can help, we're running the latest version 7.7.1. Also, it doesn't appear to be anything to do with special characters.
In creating the video, I discovered it wasn't the length of email but some hidden characters in the email text which was somehow interfering with the sending. Retyping from scratch some of the email fixed the problem.
When clients book a session with us through Amelia, we send a welcome email. The welcome email stopped being sent today. I tried testing it and in the back end, hitting "Send Test Email" works fine for all our notifications, except the Welcome email. When I reduce the length of the Welcome email to about 540 characters, it sends the test. When it's more than that, it doesn't send. It's an odd problem - hoping you can help, we're running the latest version 7.7.1. Also, it doesn't appear to be anything to do with special characters.
Hello Andrew,
Thank you for reaching out to us.
Please provide me with the screen recording of this issue and I will assist you with this.
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
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wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
In creating the video, I discovered it wasn't the length of email but some hidden characters in the email text which was somehow interfering with the sending. Retyping from scratch some of the email fixed the problem.
Hello Andrew,
Glad to hear that you found what the issue is and thank you for sharing that with us.
I will have this ticket closed now.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables