Hey everyone!
With the Labour Day holidays coming up, we’d like to let you know about our upcoming working hours:
Thursday, May 1st: Our team will be off during Labour Day.
Friday, May 2nd: We'll also be off for an extended holiday break.
We’ll be back on Monday, May 5th, ready to respond to all messages received during this time.
In the meantime, if you need help, feel free to:
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Use the support widget on the bottom right of our websites (Amelia and wpDataTables) — our AI-powered assistant is available 24/7 and can help with many common questions.
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Visit our documentation, articles, or YouTube channels for quick answers and step-by-step guides.
https://www.youtube.com/@AmeliaWordPressBookingPlugin/videos
https://www.youtube.com/@wpDataTables/videos
Thank you for being so understanding, and we hope you enjoy the long weekend!
When clients book a session with us through Amelia, we send a welcome email. The welcome email stopped being sent today. I tried testing it and in the back end, hitting "Send Test Email" works fine for all our notifications, except the Welcome email. When I reduce the length of the Welcome email to about 540 characters, it sends the test. When it's more than that, it doesn't send. It's an odd problem - hoping you can help, we're running the latest version 7.7.1. Also, it doesn't appear to be anything to do with special characters.
Hello Andrew,
Thank you for reaching out to us.
Please provide me with the screen recording of this issue and I will assist you with this.
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
uros.jovanovic@tmsproducts.io
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In creating the video, I discovered it wasn't the length of email but some hidden characters in the email text which was somehow interfering with the sending. Retyping from scratch some of the email fixed the problem.
Hello Andrew,
Glad to hear that you found what the issue is and thank you for sharing that with us.
I will have this ticket closed now.
Kind Regards,
Uros Jovanovic
uros.jovanovic@tmsproducts.io
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables