Hello there,

Thank you for reaching out to us.

You have purchased starter license not a standard one

If you need standard license we suggest that you ask for a refund since sales and promotions  fo  not apply to upgrades and renewals. This way you get much better deal.

Please log in to http://store.tms-plugins.com/ and under "My Licenses" click on the Three Dots on the right-hand side of the license you want to submit a refund request for:

If you don't see it, that means that the 15-day money-back guarantee period ended, and as per our refund policies (Amelia Refund Policy, wpDataTables Refund Policy), you're no longer eligible for a refund. After you submit a refund request, you will not receive any confirmation emails, but you will see that the button is grayed out:

That means that the refund request is successfully submitted and that you will receive your refund in 5 - 7 business days.

Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will gladly help you there.

We wish you all the best and hope you have a wonderful day ahead. 

Hello again,

When you have several questions or issues please open a new ticket, and we will help you there. In that way, issues and questions that are related to different subjects will be in separate tickets so other customers or our support agents can find them easily. 

Our policy is to have one issue or question per ticket because of the reasons that are described already.

Thank you for understanding. 

Not sure what you want to customize but everything from color to changing labels you can find in customize section like this

Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will gladly help you there.

We wish you all the best and hope you have a wonderful day ahead. 

Hello again,

Yes you have annual subscription with starter license. This license is limited and it has less options then the others. We can not grant you new option when you did not buy them. You have purchased license that is limited and it does not contain some options. 

You can ask for a refund and then you can purchase standard license so you can get access to these options.

Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will gladly help you there.

We wish you all the best and hope you have a wonderful day ahead. 

Hello again, 

Please log in to http://store.tms-plugins.com/ and under "My Licenses" click on the Three Dots on the right-hand side of the license you want to submit a refund request for:

If you don't see it, that means that the 15-day money-back guarantee period ended, and as per our refund policies (Amelia Refund Policy, wpDataTables Refund Policy), you're no longer eligible for a refund. After you submit a refund request, you will not receive any confirmation emails, but you will see that the button is grayed out:

That means that the refund request is successfully submitted and that you will receive your refund in 5 - 7 business days.

Hello again, 

Yes, just follow the instructions that we have sent you and you will be able to ask for a refund.

We wish you all the best and hope you have a wonderful day ahead. 

Hello again, 

Did you apply for a refund with the instruction that we have sent you bellow?

When you click on a refund 

That is it we do not send additional mails that a refund has been approved. If you asked for a reunf from your profile in our store then the refund should reach out withing 7 business days but usually it is faster than that.

We wish you all the best and hope you have a wonderful day ahead.