Hello Fabio,

Thank you for reaching out to us.

Please check if you can see the booking form on page when you are logged in?

If this is the case then this can be 1 of 3 issues

1. The reason why the form is not visible for non-logged-in users is not in Amelia, but instead in your security settings. They're either configured in a Security plugin (if you have any), or they're on your server's side. 

The best option would be to reach out to your hosting provider, send them the link of the booking page and tell them exactly what you told us - you can see the page when you're logged in as an admin, but you can't see it from an incognito window (or when you're logged out). They should be able to lift the block, so admin-ajax calls are sent for non-logged-in users also.

2. You have some page optimizers so turned them off and purge the cache and see if you can see the booking form then

3. The new booking form should be displayed when you clear the cache, if you have a caching plugin or optimize plugin, please disable the minify js files option.

For example, if you have WP Rocket, and you have enabled these JS optimizations, which have a negative effect on our New Step Form, which is based on Vue 3 Framework, the booking form won't show.

The old Form is based on Vue Framework 2, but the New Form is based on Vue Framework 3;

Once you disable the "minify JS" option in the Optimisations on WP Rocket, or similar, and purge the cache the form should appear.

Also, the issue could be with the Page Optimize plugin. You have these settings 

and they should be added to this first input amelia_booking_script_index like this

and then everything will work with the new form.

Hope this helps. 

Hello Fabio,

Thank you for the update on this.

It is really difficult to troubleshoot this issue without admin credenitals.

Can you please provide me with the admin access and I will take a look into this?

Looking forward to your reply.

Hello Fabio,

Can you at least white-list Serbia so I can log in and provide you with an update on this?

Looking forward to your reply.

Ciao Fabio,

Grazie per l'aggiornamento e per la tua pazienza. Problemi come questo di solito si verificano quando c'è un conflitto con il tema attualmente attivo sul tuo sito web o con un altro plugin installato.

Puoi cambiare il tema e vedere se il problema è risolto? In caso contrario, disattiva tutti gli altri plugin tranne il nostro, aggiorna la pagina in cui si verifica il problema e verifica se è risolto (dovrebbe esserlo). Se lo è, inizia a riattivare gli altri plugin uno per uno, e dopo ogni attivazione aggiorna la pagina per vedere se il problema si ripresenta. Quando si ripresenta, avrai trovato il plugin che causa il problema.

Hello Fabio,

What is the URL of the page with the booking form on your website?

Looking forward to your reply.

Hello Fabio,

How could I have changed anything on your website without admin credentials?

This must have been done by some other admin user.

Hello Fabio

Thank you for the update on this.

I have passed this issue to our developers and we will provide you with an update as soon as we have one.

Thank you for your patience.

Hello Fabio,

While I understand your frustration, please note that we do not work on weekends and I have already responded to you several times since yesterday.

The easiest way to troubleshoot is by having admin access and by troubleshooting in from there.

Since a lot of time has passed since you purchased a license, the system does not allow us to provide you with a refund.

Hello Fabio,

Our developers will take a look at this and we will provide you with an update on this as soon as possible.

Hello Fabio,

Our scripts are being loaded from https://cdn-igfmn.nitrocdn.com/ which is a CDN managed by Nitro:

In order for our plugin to work, you need to exclude our scripts from the cache. According to a NitroPack article, you can also try the following two exclusions:

1. Inline JavaScript:

   if (typeof hasAmeliaEntitiesApiCall === 'undefined' && '' === '') {
   

2. Any resource type:

   */ameliabooking/*

After making these changes, clear the cache and let us know how it goes.

If this doesn't help, you can also contact their support for assistance with these exclusions.