We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
My WhatsApp configuration is not working. I have a WhatsApp cloud line running on another software with a bot, could this be the problem? Can that same WhatsApp business line be used in the configuration? Thanks
Hi Jonnathan,
Thank you for reaching out to us. I would suggest going through all the steps regarding the Whatsapp configuration that you can find on this link. It's a longer process, but each step is important, so make sure you don't skip any. You need to have a separate phone number configured for Whatsapp configuration since from the moment when it's used, you won't be able to use it in private. If you use your private number, it can be assigned, but it will be only for business purposes.
Please, let me know if it works after the configuration.
Kind Regards,
Stefan Petrov
[email protected]
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