We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi Victor,
Thanks for reaching out to us. The activation code needs to be inserted in Activation settings tab. If you do not see the field or the option to input the activation code, this is most probably because it's already activated or you have a lite version. In this case, you need to deactivate the license (in the bottom corner, you will see a button) or if you have a lite version, you need to remove this version from plugins and then install the new license (pro) and activate it manually.
I hope it helps.
Kind Regards,
Stefan Petrov
[email protected]
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