We have notifications being send from/to a gmail. Most are received, but randomly some are not received and we find out later that someone booked an appointment or signed up for an event, and we never got the notification.

Is there a specific configuration we should use for gmail? We are using PHP as the mail server. Should we use SMTP instead? With some forms, I use WP Mail SMTP, Would that help? Thank you.

Hi Barry,

I'm noticed this as well. A handful of notifications to either clients or employees not being sent. We're using WP Mail - Gravity SMTP - Sendgrid for our emails. Can see email logs in Gravity SMTP and match these with BCCs that I receive.

I tried to see if there was some pattern in which notifications were not being sent but very difficult to pin anything down. 

Example of instance where a client booked three appointments, first notification sent, second not, third sent and none to the employee. But the employee had received other notification of approved appointments.

I've lodged a support ticket.

Hello, I've got the same issue. Sometimes, notifications are received by customers and us, sometimes not. I don't really understand where I can find messages in logs to help me. Thank you.

Hi Ulrich,

I use Gravity SMTP to send emails from wordpress. It is available if you have a Gravity Forms plugin license and has an email log as part of the plugin. Depending on how you send emails from your website you could use an email logging plugin such as WP Mail Logging. 

I also set a BCC email address in Amelia so that I can help verify if any email deliverability issues are related to Wordpress/Amelia/SMTP or just the customer's email service. 

Unfortunately the email logs can only show if wordpress has attempted to send an email from Amelia, not if Amelia 'forgot' to send it which is what I'm starting to think has happened.

Hello,

Thanks for your answer, i succeeded to change the Mail provider from PHP Mail to SMTP Google Account. Tests look great but I have an issue, when i take an appointment as a customer, i receive the mail of confirmation but the sender is my Google account name. Even if I fill the name of the sender to the mail of my institute. Help would be appreciate.    

Sorry about that, as it was a public ticket... I did what you asked. Could you delete all my posts ? Sorry once again.

Thank you, Marko. I will switch to SMTP and see if it fixes the issue. 

I don't mind others posting and asking for help on the same thread, that's why I made it public.