We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #3701351
Problem with customizer and WooCommerce Payments
Closed

Comments

  • Joshua Crone started the conversation
    August 8, 2024 at 4:44am

    Hi,

    Love the plugin, but I do have two issues:

    1. When I customize the labels for Recurring Popup on the Step-by-Step Booking Form, they change on the form in the customizer but not on the live form. All the other labels change on both forms.

    2. A new user made his first booking with Amelia and WooPayments, creating a linked account automatically. When he logged in to make a second purchase, a blank line reading "Venue Rental x 1" for $0.00 appeared in the order summary and caused an error when confirming the order (see attached). He created a second account and the situation repeated itself exactly. The Amelia user is linked to the WP user correctly. The failed orders are listed as Pending in WooCommerce and do not appear in Amelia. I've tried to recreate the problem by creating dummy accounts, but I don't get the $0.00 charge or the error. I'm assuming that's the problem, since I've combed the database and it seems to be the only difference between the failed orders and the successful ones.

    Thanks in advance,

    Josh


    Attached files:  Untitled.png

  •  1,712
    Marko replied
    August 8, 2024 at 7:57am

    Hello there,

    Thank you for reaching out to us.

    Thank you we are glad to hear that,

    1. We have a bug related to recurring labels our developers are aware of this and they are working on resolving this issue in one of the following updates. We do apologize for the inconvenience. 

    2. If the payment failed it would be best if you can reach out to WooCommerce support team so that they can check this ontheir end. Amelia has nothing to do with payments we only provide integration so that you can use it with Amelia but as soon as you click on continue WooCommerce takes over and this all happens in WooCommerce on their end. Hopefully they will be able to resolve this.

    Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will gladly help you there.

    We wish you all the best and hope you have a wonderful day ahead. 

    Kind Regards, 

    Marko Davidovic [email protected]

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