Hi Rodney,

Thanks for reaching out to us. This is how ti should work. When the customer panel is configured, each time a customer books an appointment, an email "customer panel" will be sent to the customer. It looks like this 

This is the option that tells Amelia if the password is required from the customers or if they will receive an access link. Of course, if enabled, then the customers would need to enter their credentials. 

Also, make sure that the customer panel is configured properly. You can follow the instructions from this link.

Hi Rodney,

Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. 

We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties. 

You can write credentials here just check PRIVATE Reply so nobody can see them except us.

Hi Rodney,

I'm not sure if you received my previous message, but I've asked for the WP admin credentials. If there is a chance, please provide them so I can log in to have a better look and test it. 

You can write credentials here just check PRIVATE Reply so nobody can see them except us.

Hi Rodney,

Apologies, but i don't see any images with the credentials. I've double-checked the previous conversation and my email as well, but nothing can be found. Can you please send them here (just copy / paste) ?

Hi Rodney,

Thanks for the access. The Customer panel notification template is not even turned on, as well as the Customer Panel option in User Role settings.

Also, the placeholder is not correct here 

In User Role settings, you need to enable the Customer Panel and insert the URL of the webpage where the customer panel is located 

Instead of the URL, you should insert the placeholder "customer_panel_url" since this placeholder will read the information where the customer panel is located, the URL of the webpage.

Please note that the customer needs to be registered already in Amelia, since Amelia needs to recognize the email where to send the reset email.

Now, to check this, you go to the customer panel page, enter the email and you will see this message

And here is the email that I received 

Please, let me know if it works. 

Hi Rodney,

Apologies for the delayed answer (please note that we don't work on weekends). I've noticed that you have PHP mail settings configured. While the email will essentially work, we don't recommend PHP since the emails are marked as spam and it takes more to be sent. Instead, we recommend SMTP protocol for sending emails in Amelia. You can find more information on this link.

You can configure the email according to these settings and let me know if it works.

Hi Rodney,

I've just tested again. On the customer panel page, I enter my email

The activation link is sent to the email entered 

This is the email that I've received with the link to the customer panel

If I click on the link, I'm being forwarded the customer panel 

Some important things to note - 

1. The customer is registered in Amelia when he creates a booking and therefore the email is recognized by Amelia.
2. When I tested this I was logged out of the WP, so everything was tested in Incognito mode to replicate the same step as would the customer do.
3. The access link was on the customer panel since you've disabled the option "Require password for login" and therefore, Amelia automatically logged me into the customer panel.

Hi Rodney,

You are welcome. Thanks for the feedback. That will also work. 

Keep me posted, of course.