We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
I would like my money back as I only purchased Amelia 8 days ago and the refund policy mentions that we have 15 days to return the product and receive a refund. I paid for a plan that doesn't have the necessary features I need one of which was woo commerce integration, I find it unfair that there's not even some random suspicious payment processor option and only on-site? I get it you guys run a business but I hope you'd treat your clients a little better than this, I'm a new business so right now the starter pack is all I can afford but I was planning on upgrading once we received more sales but I can't even do that now.
Hello Saisha,
We can proceed with refund in no time, just before that, I wanted to know a little bit more about your issue with payment providers and other issues as well and see if I could help you.
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
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