We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hello Amelia Support Team,
We've been using the Amelia plugin and encountered an issue with the cancellation links sent via messages. The links are quite long, and there's a risk that clients may accidentally click on them and cancel their bookings.Since we cannot request email addresses, we have been relying on SMS for this communication.
Is there a way to shorten these links or add an optional validation step, like asking for a confirmation (e.g., "Are you sure? Please type 'Yes' or 'No'") to prevent accidental cancellations?
Thank you for your assistance.
Hi Edison,
Thanks for reaching out to us. That's a good idea, but unfortunately, since there is no option for customers to reply to SMS messages, this wouldn't be possible.
Please feel free to search through our feature suggestion page, to see if someone may have already suggested this feature. If you can't see it, feel free to add your suggestion there, and as more people vote, the feature will move higher on the priority list.
You can certainly follow our changeLog page if you'd like, where we state any changes/new features/bug fixes during updates and our newsletter, so you're informed about new features, bug fixes, freebies, etc.
Kind Regards,
Stefan Petrov
[email protected]
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