We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hello,
I have installed the Amelia plugin. But I have seen that there is an error and Amelia is not shown on the web when the "Minify Javascript files" box is activated in Wp rocket. I have already seen that it is solved by deactivating that in Wp Rocket, but that box is important for the speed of my website. Do you have a solution other than disabling that in Wp Rocket?
Thank you so much.
Hi Ruben,
Thanks for reaching out to us. WP Rocket is creating a conflict with Amelia, but there is a workaround by excluding some files (URLs)
If you purge all cache in WP Rocket, and it does not help;
there is this "Advanced fine-tune cache rules" setting, in Advanced Rules:
Screenshots attached, with an example, and a short video: https://watch.screencastify.com/v/6bwVf3L31RVLbHMsLqZN
I hope it helps.
Kind Regards,
Stefan Petrov
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Thank you very much for answering so quickly.
I have tried it and it works. The only problem is that I have to remove Amelia's form from that page and activate it with a link or something so as not to lose speed on the page that has the form.
Is there a way to open the form from a button or link?
Thank you!
Hi Ruben,
You can create a popup button for this purpose. Please, check out this link for more information.
Kind Regards,
Stefan Petrov
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables