Hi,

When creating a recurring appointment for clients...some clients have mentioned they get multiple emails at the time of the booking, saying their email gets flooded.

Sometimes I will create 52 appointments with one client, so it's a bit embarrassing if it is indeed true that they get so many!

Is that actually correct and expected behaviour?

And any suggestions that can prevent that from happening?

Hi,

Thanks for your reply.

Just to clarify, I don't mind if they get a reminder before the session (in fact I like that!). I just don't want it to send 52 emails the first time I create the recurring appointment.

You're suggesting, that yes, they will indeed get 52 emails on one day - the day I create the appointment. Is that correct?

And to prevent that from happening, I need to follow your instructions. Correct?

Hi Marko,

Yes, I am booking it like that - doing the recurring option. It's strangeg, as my logs are showing only one email is being sent. I am asking for some screenshots from my clients to show me what they mean and I'll report it here. Several have said it is overwhelming them when I set recurring sessions, which I don't want, to the point where clients are saying "let me just change it to fortnightly". That's happened seveal times.

I'll keep you posted what they're actually seeing...

Best,

Ronnie