We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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  Public Ticket #3696858
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Comments

  •  6
    varia bonora started the conversation
    July 31, 2024 at 2:48pm

    Hi there! I have a question regarding the services included in the packages. I've created packages with services that are already active and others that will be available in the future. I've hidden the services that aren't active yet, but even though they are hidden and don't have any assigned slots, the customer can still see them in their package. I was under the impression that the customer would only see them once I added them to the weekly schedules of the instructors.

    I did this because with Amelia, if I add new services to existing packages, these services are only valid for customers who purchase the package from that moment on. If Amelia were able to add the services to packages that have already been sold, this wouldn't be an issue. Could you suggest how I might resolve this problem?

  •  889
    Stefan replied
    August 2, 2024 at 12:46pm

    Hi varia,

    Thank you for reaching out to us. We sincerely apologize for the delayed response. We have identified the issue you mentioned and want to assure you that our team is diligently working on a solution. We understand how important this matter is to you and are committed to resolving it in our future updates. Unfortunatelly, we don't have ETA at this moment, but you can follow the changelog to keep up with the updates. 

    Kind Regards, 

    Stefan Petrov
    [email protected]

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