We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Dear Sir or Madam,
I hope you can help me with the issue that I simply cannot resolve.
I don't know if there is some obvious step I am missing but for the life of me I cannot figure this out. I have made a setting and I simply cannot add it to my website. I have a word press website and am using beaver builder to develop it. If I use the edit option I can find the amelia icons to add to the page but when I open the beaver builder I don't see anything. I have found info saying I only need to add the shortcode to any page. But here I am also at am impasse. The documentation says I need to add a module where there are saved rows, columns and modules and this is not available. I am not sure if this has to do with the fact that I am using beaver builder lite or not. Either way, I have experimented and tried various steps but nothing seems to work.
Sincerely,
Michael Giuntoli
Dear Sir or Madam,
This problem as since been resolved.
Sincerely,
Michael
Hello Michael,
Glad to hear that the issue has been resolved.
I will have this ticket closed now.
Kind Regards,
Uros Jovanovic
[email protected]
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