We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hello I am in need of support on how to configure the available hours for the services and employees. I reached out already and still haven't found a solution. I want the exact availability to be from 12pm to 12am every day. The service duration is 4 hours so every day should have 3 time slots available. 12pm-4pm, 4pm-8pm, and 8pm-12am.
Can you please provide clear instructions on how to accomplish this? My client just launched the site and I dont want her to miss any bookings.
Hello Brian,
Thank you for reaching out to us.
Here is how to do this:
- Set work hours from 12 pm to 12 am each day.
- Set duration of service to be 4 hours
- Enable the "Use service duration for booking a time slot" option on the Amelia/Settings/General page.
Please let me know if that works for you or not.
Kind Regards,
Uros Jovanovic
[email protected]
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