My sincerest apologies, there was an issue with that specific ticket, the reply was not properly sent.
Going forward, I will double check each reply to ensure it does not happen again.
We usually respond within several hours. In extremely busy periods sometimes it can take up to a day or two but it should not have been more than that.
Please check now, we replied to your ticket in regards to the Sum not working with your SQL Query.
That is most probably something specific from your custom Query which our SQL parser is struggling with to process the calculation if you have the server side processing option active in the table.
We sent more details along with several advice steps on what you can try to solve it.
So let's please focus on the original ticket and we will keep following up there.
I submitted a ticket on July 18th and it's still open. How long does it typically take to get an answer?
Hi Brad,
My sincerest apologies, there was an issue with that specific ticket, the reply was not properly sent.
Going forward, I will double check each reply to ensure it does not happen again.
We usually respond within several hours. In extremely busy periods sometimes it can take up to a day or two but it should not have been more than that.
Please check now, we replied to your ticket in regards to the Sum not working with your SQL Query.
That is most probably something specific from your custom Query which our SQL parser is struggling with to process the calculation if you have the server side processing option active in the table.
We sent more details along with several advice steps on what you can try to solve it.
So let's please focus on the original ticket and we will keep following up there.
Thank you.
Kind Regards,
Miloš Jovanović
[email protected]
Rate my support
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Thanks! I'll check the details out.
Hi Brad,
Thanks for understanding.
We will keep following up on the original ticket and going to close this one.
If anything else comes up, please don't hesitate to open additional tickets, of course.
Kind Regards,
Miloš Jovanović
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables