We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
I am having issues with the customer panel. I follow the link on the email to access the customer panel and continue to receive the box that tells me that it is the incorrect email or password. I do not have my events password protected. I also want to have my events and customer panel on the same page for ease of use. Can you help me?
Thanks,
Candy Price
Hi Candy,
Thanks for reaching out to us. First, of all make sure that the customer panel is configured properly. You can follow the instructions from this link. Make sure that you are not logged in as a WP user already (such as admin or etc). Each customer will have his unique credentials that he will use to log in to the customer panel, so make sure that the credentials are correctly entered. If you want to have both events list and customer panel on the same page, you would need to add both shortcodes on the same page. So, these two
Please, let me know if it works.
Kind Regards,
Stefan Petrov
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Thank you, I think I have figured out that it may be easier to have my clients set up a password for their account. Do you find that works smoother? They seem to have a problem with the token as well as losing the customer panel on their device. Also, there seems to be quite a delay with receiving emails for the customer link. I am hoping this will work better. Thanks for your help.
Candy
Hi Candy,
That's up to your personal preference, but I guess the credentials would be the better option. As for the delay, this could be an issue related to the email settings. Are you using SMTP protocol for email settings? We certainly recommend using SMTP settings. You can find more information on this link.
Kind Regards,
Stefan Petrov
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables