We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Customers not recieiving email confirmations.
This isnt a problem but a solution to a recent problem I had.
This was not an email issue but a Google SMTP issue - it appears that the App Password had dissapeared from Google so I had to add it back.
I think it would be beneficial for you to update the articles about setting up SMTP via Google - https://wpamelia.com/notification-settings/ / https://tmsplugins.ticksy.com/article/18058/
In relation to number 3) App Passwords - Google seem to have hidden App Passwords - but these can be found by searching at the top off Google - see attached.
I hope this makes sense and I've saved a few potential headaches for people having this issue.
Attached files: app pass.png
Hi Tom,
Thanks for reaching out to us and thank you for providing the information and pointing it out. I'll make sure that I forward this information so we can update our documentation. Unfortunatelly, we have seen a lot of issues with notifications because of the wrong configuration, but we are doing our best to explain as well as possible. This will be beneficial information.
Please, let us know if you have any other questions or issues, and thank you again.
Kind Regards,
Stefan Petrov
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables