Hello,

Our developers helped us isolate the issue and here is how you can fix this.

Please first disable this option in our Plugin settings/Use stable HighChart version.

Let me know if that completely fixed this issue.

2. One more detail, if you are maybe using WP Rocket with a specific configuration, this could help.

Go in your WP Rocket settings and find this section "File optimization ( Optimize CSS & JS)".

In Excluded Javascript Files, insert "code.highcharts.com/", as on this screenshot :

After that, the issue should be fixed.

But if you don't use WP Rocket, then please ignore that second step.

Let me know how it goes.

If you don't manage to solve it from your end, we can do this for you.

If you need us to do this, please provide me a temporary WP-admin (administrator) user for your website where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. 

We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties. 

You can write credentials here, just make sure to send it as a PRIVATE reply and nobody can see them except us.

Thank you.

Hello Florent.

Milos is out of the office, so I'll jump in to close this ticket.

I'm glad to see he was able to provide you with needed assistance. Please feel free to reach out to us if you have any further questions or concerns!