We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
When I export attendees from an event it shows them all as paid. There are attendees in the exported list that have cancelled and been funded. In the attendee list as well as in the finance tab it shows refunded. The list is pulling from incorrect data or is pulling old/incorrect data. How can this be fixed.
Hi Michael,
Thanks for reaching out to us. Are those appointments paid with online payment methods? They should be recognized as approved and paid
If you, or a customer cancel an appointment, it will be still recognized as paid, but the status will be changed to "rejected"
Kind Regards,
Stefan Petrov
[email protected]
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Yes, they did pay via online through Amelia. That's a bit confusing for some of the people who we have using the information that is exported from the plugin. That the backend shows refunded, but the exported attendance list shows paid.
We use, and I assume most people may with regards to events, the attendance export during the effect as a method of verifying people have checked in. I would assume this list would be up to date with only paid participants or at least indicate a participant was refunded and should not attend.
When you have multiple people working in Amelia, it's not always known by all if someone cancelled or refunded a payment and seems like that should be showing through the attendance list so there is no need to double the work or need to double check the list is correct.
Thanks
Hi Michael,
Apologies for the delayed answer. Just double-checked with the developers / QA team. Apparently, the status column hasn't been added when we've added the refund option. This has been forwarded already and added to the roadmap. We will be fixing this in future updates.
Apologies for the inconvenience.
Kind Regards,
Stefan Petrov
[email protected]
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Great, thank you for the update.
Hi Michael,
No problem, you are welcome. Looking forward to hearing from you regarding other questions or issues.
Kind Regards,
Stefan Petrov
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables