Hello there,

Thank you for reaching out to us.

You need to enable them option that they can manage their appointment in role settings

Then they will be able to change the status of the appointment. YOu can see how to achieve this in the video that we are sending you.

Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will gladly help you there.

We wish you all the best and hope you have a wonderful day ahead.  

Hello again,

We will take a look at this now and we will reach out to you again on this ticket as soon as we have more information.

Hello again,

We managed to replicate this issue on your end now by creating new customers and employees. It is strange that this option works by canceling appointments but not for approving them.

As soon as we know more we will reach out to you again. 

Hello again,

We have forwarded this to our dev team and as soon as we receive feedback from them we will reach out to you again on this ticket. 

Hello again,

The problem here is the minimum capacity of the service:

We created a new employee and scheduled an appointment for service ID 1 for him. We tested the status update from the employee panel, and it's working as expected. The booking has an approved status, but the appointment is still pending because you set the minimum capacity to be 50. Therefore, it won't change status until this condition is fulfilled.

We deleted the test appointment and employee after this test.