We are encountering an error where, despite following the instructions provided in your online documentation for applying taxes to events, our events are not displaying the additional tax to users. After initially attempting to implement the taxes, there was a period where the taxes did correctly display on top of the normal service price, however, now despite not changing any setting since then the taxes are no longer displayed for users at checkout.
For clarity, we have applied the taxes by going into settings -> payments and flipping the "Enable Taxes" switch and choosing to show the calculated price (including taxes) for our events. Then, after having added the tax setting, we configured the tax in the Finance section then proceeding to the "Taxes" tab, and following the steps to create a new tax, and setting the amount to 15%. Then we finally selected the events to apply this tax to (Of note, an additional problem that we are having is that when selecting all events, the system leaves off several of the events that we have outlined in our calendar, meaning that it seems like the tax would not be applied to these events for some reason).
Based on what we have done, as described above, I would expect that when users check out, the prices including tax would be displayed to them. Unfortunately, this is not the case and I am confused as to why it is not. Any support would be appreciated to help us clear up the issue so that our pricing can be more clear to our users. Thank you.
Thank you for reaching out to us and sorry for the delayed response.
Checking your website, I see that you're using the Events Calendar form, which is an old form. It is currently being redesigned, so a new Events Calendar 2.0 should be released in one of our upcoming updates. These old forms still work, but they are outdated and new features like "Taxes" are not visibly available in these old forms. The taxes will be applied to each transaction if they're enabled, but they won't be displayed.
If you saw them previously, I suppose you used the "Events List" form. If that's the case and you have prices configured for your events, the only thing that would hide the tax is in the Customize settings:
This is located in the "Events List Booking Form 2.0" -> Events List -> Options, when you scroll all the way down.
In order to display the taxes, you will need to use the Events List form until the Events Calendar 2.0 is released.
We are encountering an error where, despite following the instructions provided in your online documentation for applying taxes to events, our events are not displaying the additional tax to users. After initially attempting to implement the taxes, there was a period where the taxes did correctly display on top of the normal service price, however, now despite not changing any setting since then the taxes are no longer displayed for users at checkout.
For clarity, we have applied the taxes by going into settings -> payments and flipping the "Enable Taxes" switch and choosing to show the calculated price (including taxes) for our events. Then, after having added the tax setting, we configured the tax in the Finance section then proceeding to the "Taxes" tab, and following the steps to create a new tax, and setting the amount to 15%. Then we finally selected the events to apply this tax to (Of note, an additional problem that we are having is that when selecting all events, the system leaves off several of the events that we have outlined in our calendar, meaning that it seems like the tax would not be applied to these events for some reason).
Based on what we have done, as described above, I would expect that when users check out, the prices including tax would be displayed to them. Unfortunately, this is not the case and I am confused as to why it is not. Any support would be appreciated to help us clear up the issue so that our pricing can be more clear to our users. Thank you.
Hello Jared.
Thank you for reaching out to us and sorry for the delayed response.
Checking your website, I see that you're using the Events Calendar form, which is an old form. It is currently being redesigned, so a new Events Calendar 2.0 should be released in one of our upcoming updates. These old forms still work, but they are outdated and new features like "Taxes" are not visibly available in these old forms. The taxes will be applied to each transaction if they're enabled, but they won't be displayed.
If you saw them previously, I suppose you used the "Events List" form. If that's the case and you have prices configured for your events, the only thing that would hide the tax is in the Customize settings:
This is located in the "Events List Booking Form 2.0" -> Events List -> Options, when you scroll all the way down.
In order to display the taxes, you will need to use the Events List form until the Events Calendar 2.0 is released.
Kind Regards,
Aleksandar Vuković
[email protected]
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