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  Public Ticket #3693260
Email notifications
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  • Kevin started the conversation

    Dear Amelia team,

    I would like my employees to receive a notification about the services they have booked. This works so far. But now the notification that the respective employees receive should also be sent to a main email address so that all employee notifications are collected there. I do not want to receive the notifications for customers separately. I have set it up in the settings -> notification settings so that all notifications should also be sent to this email address. But then all emails, i.e. customer and employee emails, are sent there.

    How can I separate them sensibly?

    Thank you very much

  •  2,572
    Aleksandar replied

    Hello Kevin.

    Unfortunately, there's no way you can separate them.

    If you enter the email that will receive all notifications - that email address will receive both customer and employee-related emails.

    At this time, the only workaround would be to create a rule in your inbox, to automatically delete the emails with a certain rule. For example, you can change the subject of every Customer Notification, so it's "Customer Appointment Approved", so when there's a "Customer" in the title of the email - it will get deleted.

    Kind Regards, 

    Aleksandar Vuković
    [email protected]

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