We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Dear Amelia team,
If I make changes to the email notifications, they are not displayed in the outgoing emails, even though it says that they have been saved.
No matter what changes I make to the email notifications, none of the changes are applied. For example, I added the cancellation link as in the tutorial. This is not applied either. I also tried the latest update and nothing changed there either.
I use SMTP to send emails. I have already deleted the cache from the website - but there has been no positive effect.
I would like help.
Hi Kevin,
Thanks for reaching out to us. My first guess is that you might have additional languages added and thus you need to select the template in notification section. In the upper right corner, you will see this option, so you want to double-check.
Kind Regards,
Stefan Petrov
[email protected]
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