As previously announced via banners and our newsletters, support is no longer available through this platform.
For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.
You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.
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Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
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I am trying to add in my purchase code to WordPress but I can't even access the screen to paste the code. Is there something I am doing incorrectly?
Attached files: Screenshot 2024-07-25 at 07.42.19.png
Hi Mackenzie,
Thanks for reaching out to us.
If your Activation Tab in the main plugin settings looks like this, it means that you have the Lite ( free) Plugin version installed.
Please follow the steps explained here,
it is a step-by-step explanation of how you can safely remove the Lite version without losing any existing data and install + activate the Full/premium version.
Kind Regards,
Stefan Petrov
[email protected]
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