We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hello,
With Amelia's Locations - Can a practitioner be available in several locations and when a booking is made each location calendar is synced to the correct time zone to remove any possibility of booking at another location's time?
E.g. Practitioner is Available in a UK and USA timezone, when a patient books in the USA the same time slot is removed in the UK to prevent double bookings.
Thanks,
Matthew
Hello Matthew.
Thank you for reaching out to us.
An employee in Amelia needs to be assigned to a default location (let's say New York). In the working hours of the employee, however, you can assign the employee to multiple locations, so he covers NY, London, Kolkata, and Tokyo.
Each employee can inherit the time zone from WordPress, but you can also define a time zone in the employee's profile. So, if this employee is physically in NY, that time zone should be configured in his/her profile, and the corresponding Working Hours should be filled in. So, if the employee works from 9 AM, New York time, that'd look like this in other locations:
That is, if you enable the "Show booking slots in client time zone" option in Amelia's General Settings.
So, while the employee, living in NY works from 9 am - 5 pm, the time would be adjusted for every time zone in the world. As soon as one appointment is booked (anywhere), that time slot is blocked in the employee's schedule and no one else can book that time slot. It'd just be adjusted to the time zone, but it will work correctly.
Kind Regards,
Aleksandar Vuković
aleksandar.vukovic@tmsproducts.io
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables