We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Good afternoon. It would be very helpful for us if, in the Amelia plugin, for scheduling appointments, you could select specific times where agents or consultants are not available. So if one of the consultants has a personal appointment, or is busy for some reason, you can put that time "busy" and people cannot make appointments at that time with the consultant.
At the moment we see that it is only possible to establish the working day, rest days and special days. But not "busy" hours or hours when you won't be able to attend. And in the "Special days" section it lets you establish when you are available, but not, when you are NOT available. It is easier to establish when one will NOT be available than when one "Will be available."
Is there any possibility for this? Thank you so much.
Hello Nicolas
The best approach here would be to configure the Google Calendar or the Outlook Calendar integration. Then, you'd link your employees with their Google/Outlook Calendars, and when they add a busy event in their Google/Outlook Calendars, that time would automatically be blocked in Amelia.
The current functionalities of the back-end will not be modified unless absolutely necessary since our team is working on redesigning Amelia's back-end so all focus goes out to that. I will forward the info about adding busy slots for the new update to our developers.
Kind Regards,
Aleksandar Vuković
[email protected]
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