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One of our clients is unable to login to the customer panel with their details. When they click "Forgot password" they don't receive an email either.
They are a registered client and have accessed the customer panel previously. They have also checked junk mail.
Thanks
Hi Shauna,
Thanks for reaching out to us. Have you checked if the other notifications are working properly? Is this the case with only this particular customer?
Kind Regards,
Stefan Petrov
[email protected]
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Hi Stefan,
Thanks for the response.
There are no reported issues with notifications and everything seems to work when I test it.
This is the only reported issue so far with the customer panel. I logged into my own customer panel account and it seems to be working, I also tried the "forgot password" link and that has worked for me.
Thanks
Hi Shauna,
I guess this narrows down the investigation to the "client specific" issue. Perhaps, the client entered the wrong email address?
Kind Regards,
Stefan Petrov
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hi Stefan,
No, I checked that as well and they definitely entered the correct email address.
Hi Shauna,
That's strange, but unfortunatelly, I'm not sure how else we can test it. All the tests suggest that the issue is related to the customer email, but I'm not able to test it since I don't have access to that email, obviously.
Kind Regards,
Stefan Petrov
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables