We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
We have created events until November/December 2024.
In the backend all events are shown in list mode - in group mode some are missing. On the frontend also some events are not shown :-(
Hello Gerhard.
There's an issue with the visual display on the front-end which will be fixed in our next update.
I'll respond again, privately, and send you the installation file for 7.7 which includes the fix.
If anyone else runs into this public ticket, and has the same issue, please feel free to open a new private ticket, and we'll send you the installation file for the fixed version.
Kind Regards,
Aleksandar Vuković
[email protected]
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wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Thanks for trying to help ... unfortunatelly the problem still exists.
I attach the following screenshots in order to illustrate the problem:
- events-list-view.png -> all events are shown
- events-group-view.png -> some events are not displayed :-(
- events-frontend-p1of2.jpg and events-frontend-p2of2.jpg -> frontend view - some events are not shown - and why are the pages so short? all events coukld be displayed on ONE page
I consider using a different event manager in order to solve the problems
Hello Gerhard.
I don't see any screenshots attached to this ticket. Can you please send them again?
As for the fix I sent - that fix has been tested on a few dozen installations where customers had the same issue as you did, and they all reported the fix solved it on their end. Are you sure you installed the correct file and did you purge the cache after you did that?
If all above is covered, please provide me with temporary wp-admin (Administrator) credentials, and I'll gladly take a look.
Just make sure to enable the PRIVATE response, as this is a public ticket.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hi Aleksandar,
all events are shown now - great ... but in the backend nothing else works anymore in Amelia!
All options except events in the backend only show blank screens!
This way I cannot work with Amelia :-(
Kind regards, Gerhard
I'm glad to hear that, Gerhard, thanks for the feedback!
Let me know if there's anything else I can do to help.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables